If you have a question, suggestion, or opportunity related to aquarium care, immersive visual tours, or our educational resources, we’d like to hear from you. The best way to reach the Fishtank360 team is by email:
hello@fishtank360.com
What to include in your message
To help us respond accurately and quickly, please include the following when relevant:
- Clear subject line — summarize the purpose in a few words (for example: “Partnership proposal” or “How-to correction”).
- Brief background — who you are and your relationship to aquariums or digital media (hobbyist, retailer, educator, journalist, etc.).
- Specific details — links, screenshots, sample schedules, or an outline of the request so we can evaluate it without multiple follow-ups.
- Best contact times — if you need a synchronous call or time-sensitive coordination, note availability and time zone.
Types of inquiries we welcome
- Technical support and content corrections: Reporting broken features, factual errors, or issues with our guides and 360° tours.
- Collaboration and partnerships: Proposals from brands, nonprofits, educational institutions, and content creators interested in co-developing projects or cross-promotions.
- Press, media, and speaking requests: Interview requests, press briefings, or invitations to speak at events related to aquaculture, marine education, or immersive experiences.
- Content submissions: High-quality guest articles, photo or video contributions, and user-generated tour submissions that align with our editorial standards.
- Product and service inquiries: Manufacturer questions about features, distribution, or pilot programs that may benefit our audience.
- Feedback and suggestions: Feature ideas, user experience notes, or suggestions for new topics and tools.
Response time and availability
We aim to read every message and reply thoughtfully:
- Initial acknowledgement: Within 24–48 business hours we will confirm receipt and, when applicable, outline next steps.
- Full response: For routine questions and feedback, expect a complete reply within 3–5 business days. Complex partnership proposals or technical investigations may take up to two weeks while we coordinate internally.
- Urgent matters: If an issue is time-sensitive (production deadlines, press embargoes, or safety concerns for animals or installations), please state the urgency in the subject line and include a deadline; we prioritize these messages when feasible.
Privacy and sensitive information
Please avoid sending passwords, payment details, or other sensitive personal data via email. We treat all correspondence confidentially and will request secure channels if we need to exchange sensitive documents.
Our editorial and technical teams are staffed by aquarium professionals, multimedia producers, and experienced editors committed to accurate, practical guidance. Thank you for reaching out to Fishtank360 — your input and collaboration help us improve every day.